Refund & Cancellation Policy

1. Cancellation Before Dispatch

Orders may be cancelled before dispatch confirmation. If payment is completed and the order is still unshipped, refund will be processed to the original payment method within standard banking timelines.

2. Return & Refund Eligibility

Refund or replacement may be approved for transit damage, wrong item delivery, or major quality concerns verified by support. Claims must be raised within 24 hours of delivery.

3. Mandatory Unboxing Video

A clear, continuous unboxing video is mandatory for all damage/incorrect item claims. The video must start from sealed package condition and show product condition after opening. Claims without valid unboxing evidence may be declined.

4. Non-Returnable Cases

• Minor natural variation in plant appearance.
• Damage due to incorrect care after delivery.
• Delayed claims made beyond the defined window without justification.

5. Refund Processing

Approved refunds are processed through the original payment channel used at checkout (e.g., Razorpay-supported mode). Settlement timing depends on bank/gateway policies.