Privacy Policy

1. Information We Collect

• Name, email address, phone number, shipping address, and order details.
• Transaction information needed for payment verification and order management.
• Technical data such as browser type, device information, IP data, cookies, and analytics events.

2. How We Use Your Data

• To process and deliver plant orders and send shipping updates.
• To provide customer support, handle returns/refunds, and resolve delivery issues.
• To improve website experience, catalog quality, and service performance.
• To comply with legal obligations and fraud prevention requirements.

3. Payment Security (Razorpay)

Payments are processed through Razorpay and its secure banking network. Succulent Sphere does not store full debit/credit card details, CVV, or PIN on its servers. Payment handling follows gateway-level encryption and industry-standard controls.

4. Data Sharing With Third Parties

We share only necessary information with trusted partners, such as courier/logistics providers (including Shiprocket and Delhivery), payment processors, and analytics providers, strictly for order fulfillment, support, and performance tracking.

5. Cookies & Analytics

We use cookies and analytics tools to understand product interest, improve navigation, and optimize checkout conversion. You can manage cookies through your browser settings, though some features may be affected.

6. Data Retention

We retain personal data only for as long as needed for business, legal, accounting, fraud prevention, and customer support purposes. Data is periodically reviewed and deleted or anonymized when no longer required.

7. Your Rights

Subject to applicable law, you may request access, correction, update, or deletion of your personal information. For any request, contact us at [support@email.com] with relevant order details.

8. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal data from children. If such data is identified, we will remove it promptly.

9. Compliance & Governing Law

This policy is governed by Indian law, including the Information Technology Act, 2000 and applicable rules/standards. Any privacy-related dispute will be handled as per Indian jurisdiction.